IF YOU PURCHASED A LOOSE STONE OR READY-MADE JEWELRY:

For domestic regular orders, it can take up to two weeks, but usually less than a week. For rush orders, then it is less than a week, usually just a few days. For international orders, we are dependent on customs processing, so it can take anywhere from 1-4 weeks depending on how fast your package makes its way through your country's customs.

IF YOU PURCHASED A CUSTOM PIECE OF JEWELRY:

It can take between 6-7 weeks to receive your custom jewelry order. If you let us know that you are in a rush, then we can sometimes expedite the order for you to receive it a bit faster.

Yes, we will send you all tracking details for your packages via email after your purchase.

We ship with all the major shipping services. Depending on where you are located, we may ship with the US Postal Service, UPS, FedEx, DHL and occasionally Brinks when a Kimberley Certificate is requested for an international order.

In order for us to export a rough diamond, it must be accompanied by a Kimberley Certificate. This certificate is obtainable only through select shipping companies - we use Brinks - and the cost of the Kimberley Certificate combined with the courier shipping that is required of packages that contain Kimberley Certificates is approximately $300 - $400 depending on the country.

Rough diamonds can be set in jewelry and shipped internationally without a Kimberley Certificate. If you prefer this option, then please add a jewelry piece to your cart as well and we will set your rough diamond and ship without the Kimberley Certificate at a lower rate (between $0 - $100 depending on the order).

Yes, you have a 7 day window from the day that you receive your rough diamond to postmark it for return. We will check your diamond and the packaging to make sure neither have been damaged, and will refund you for your diamond less shipping costs within 2 weeks from the return.