IF YOU PURCHASED A LOOSE STONE OR READY-MADE JEWELRY:

For domestic regular orders, it can take up to two weeks, but usually less than a week. For rush orders, then it is less than a week, usually just a few days. For international orders, we are dependent on customs processing, so it can take anywhere from 1-4 weeks depending on how fast your package makes its way through your country's customs.

IF YOU PURCHASED A CUSTOM PIECE OF JEWELRY:

It can take between 6-7 weeks to receive your custom jewelry order. If you let us know that you are in a rush, then we can sometimes expedite the order for you to receive it a bit faster.

Yes, we will send you all tracking details for your packages via email after your purchase.

We ship with all the major shipping services. Depending on where you are located, we may ship with the US Postal Service, UPS, FedEx, DHL and occasionally Brinks when a Kimberley Certificate is requested for an international order.

In order for us to export a rough diamond, it must be accompanied by a Kimberley Certificate. This certificate is obtainable only through select shipping companies - we use Brinks - and the cost of the Kimberley Certificate combined with the courier shipping that is required of packages that contain Kimberley Certificates is approximately $300 - $400 depending on the country.

Rough diamonds can be set in jewelry and shipped internationally without a Kimberley Certificate. If you prefer this option, then please add a jewelry piece to your cart as well and we will set your rough diamond and ship without the Kimberley Certificate at a lower rate (between $0 - $100 depending on the order).

Yes, you have a 7 day window from the day that you receive your rough diamond to postmark it for return. We will check your diamond and the packaging to make sure neither have been damaged, and will refund you for your diamond less shipping costs within 2 weeks from the return.

Unfortunately, custom jewelry may not be returned, however, if you want to modify something, we'd be happy to discuss! Just contact us at info@therawstone.com and we will talk to you about what you'd like to change and the costs associated with making the modification.

Yes, we are happy to fix any piece of jewelry within three months of your purchase. Please contact us directly at info@therawstone.com if you need to send something back to us for a repair.

If you are a customer who lives in the USA or purchased a piece of jewelry or purchased a gemstone, then you will not receive a Kimberley Certificate. If you are a customer outside of the US who ordered a loose rough diamond without a jewelry setting, then you will receive a Kimberley Certificate at extra cost.

Kimberley Certificates only accompany loose rough diamond exports. We ship from the US, so if you are within the United States, you will not get a Kimberley Certificate. If you live outside of the US, then you can only get a Kimberley Certificate for a loose rough diamond, not for a rough diamond that is set in jewelry or for any type of gemstone.

Because we received a Kimberley Certificate when we imported them ourselves to the United States.

Yes, we have an awesome wholesale program for jewelers and students! Contact us directly at info@therawstone.com for a wholesale account application.

On occasion, we are open to providing our products to jewelers "on memo". Please contact us directly for details! info@therawstone.com

No, we do not provide gem identification services.

We have specific sources that we buy rough diamonds from, and are not looking to buy from new vendors.

We have specific sources that we buy rough diamonds from, and are not looking to buy from new sources.

We design custom jewelry in two ways:

1. From the ground up, we're creating something completely new for you

2. You've already chosen a ring design and stone you like from our site

Let's start with number 1.

First, we work directly with you via message, email or call to come up with a design that you are happy with. Occasionally we will need to source stones for you for this design as well. Once the design and the stones are chosen, we will send you a quote in the form of an invoice. Once the invoice is paid, we create a formal 3D design for you to approve. Once that is approved, we move on to building your piece. The entire process from start to finish usually takes 6-7 weeks unless stones must be custom sourced which can add a week or two.

Now for number two:

Once you've purchased the stone and the ring style you like from our site, we'll contact you to get your ring size if you have not provided that yet. We then send your stone to our studio and begin the process of creating your ring. If we have questions for you about, for example, which direction to set the stone or anything else that we might need to know, then we will contact you directly. Once the ring is complete, we ship it directly to the address you provided to us on your invoice.

We should note that in both cases, you work directly with ONE person, and that person is me! I'm Kerin. I run The Raw Stone, I purchase all the stones, and I created all the designs. I've been doing this for a decade now, and I love working with people like you! I'm happy to talk to you over the phone, over messenger apps, or by email, whatever makes you most comfortable to discuss your jewelry designs or stone preferences. If you have any questions, you can always contact me at info@therawstone.com

Jewelry, and especially the jewelry we create, should be able to be worn on a day to day basis. That said, you should still be really careful with your piece as it's not a piece of armor :)

A few things to keep in mind:

1. Take off your rings when you're doing something that might cause objects to get stuck in it (for example, making bread, washing the dishes, or digging with your kids in the mud!)

2. Take off your rings when you're doing sports or other activities where the ring might get banged up. Prongs on any ring are pretty delicate, and if hit in just the right spot, they can shift.

3. Check your settings every few months to make sure that your stone is not jiggling. If you see that it is moving, then the prongs need a bit of tightening up.

If you do get your ring dirty, then you can clean it with regular soap and a toothbrush. If you have a sapphire on your ring, after cleaning with soap, immerse the ring in rubbing alcohol as soap can leave a sheen on the surface of the sapphire.