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Return Policy

Returns must be made within 7 days of receipt of your stones.

In the return, please include:

  • The stones in their original packaging in their original condition
  • A brief reason for your return
  • A copy of your invoice or your sales receipt or invoice number
  • Your email address used to make the purchase

Please ship to:

The Raw Stone

1857 White Mountain Hwy PMB 260

North Conway, NH 03860-5158

Upon receipt of the above, we will check the returned stones to see if they are in the same condition they were when we sent them to you, and that everything is in its original packaging. If so, we will return 100% of the cost of the returned stones, not including shipping.

PLEASE NOTE THAT WE DO NOT ACCEPT RETURNS OF CUSTOM-DESIGNED, CUSTOM-CUT OR CUSTOM-SOURCED STONES OR JEWELRY.