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Return and Memo Policy

Returns must be made within 7 days of receipt of your stones.

In the return, please include:

  • The stones in their original packaging in their original condition
  • A brief reason for your return
  • A copy of your invoice or your sales receipt or invoice number
  • Your email address used to make the purchase

Please ship to:

The Raw Stone

120 N South Rd Unit C PMB 260

North Conway, NH 03860-5267

Upon receipt of the above, we will check the returned stones to see if they are in the same condition they were when we sent them to you, and that everything is in its original packaging. If so, we will return 100% of the cost of the returned stones, not including shipping.

PLEASE NOTE THAT WE DO NOT ACCEPT RETURNS OF CUSTOM-DESIGNED, CUSTOM-CUT OR CUSTOM-SOURCED STONES OR JEWELRY.

The Raw Stone, at its discretion, will occasionally lend stones out on memo to select wholesale customers. Memo items must be returned within 10 business days.

In the return of memo items, please include:

  • The stones in their original packaging in their original condition
  • A brief reason for your return
  • A copy of your invoice or your sales receipt or invoice number
  • Your email address used to make the purchase

Please ship to:

The Raw Stone

120 N South Rd Unit C PMB 260

North Conway, NH 03860-5267

Upon receipt of the above, we will check the returned stones to see if they are in the same condition they were when we sent them to you, and that everything is in its original packaging. If so, we will return 100% of the cost of the returned stones, not including shipping. If not, The Raw Stone reserves the right to charge customers for the full value of the stones sent on memo. In this case, we are happy to return the stones to you in the same condition and packaging that you returned them to us.

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